There is nothing more disheartening than to be undervalued in your workplace. Eighty-five percent of the 2016 Value of Technical Communication Survey respondents have problems measuring or relating their work to the rest of the business. This webinar will go into the survey results in...

These terms get thrown around interchangeably but they really have different meanings. Yet we refer to information architecture (IA), content management, and documentation management, often in the same context. Let’s start with information. Information is Data About Something Information is not limited to written information. It can...

Entering the new year has us thinking ahead to what will impact our business and our customers’ businesses. 2016 saw wider understanding and acceptance of centralized, structured content strategies and less focus on the perceived complexity of DITA. The former is driven by strategic concerns...

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