by Rafi | Mar 7, 2019 | Content Management Systems, Webinars
Is Your Salesforce Knowledge Management Imploding? Building a Scalable Solution We all want the ultimate support tool — a solution that will convert clients, partners, and site visitors into advocates by providing the perfect content delivery experience. Many... 
by Stephani Clark | Feb 8, 2019 | Content Strategy
It’s pretty easy for many organizations to recognize the benefits of moving their content into DITA. You can reuse content, save money on localization, centralize all your content, enable publishing to new mediums, and more. Sounds pretty great, right? (Note: If... 
by Patrick Bosek | Dec 10, 2018 | Publishing
In many ways, self-driving cars have become the poster child for AI. It’s one of the most tangible forms of automation and from 10,000 feet, it feels like an impossibly complex problem for a computer. But the reality is that the rules a computer must follow to... 
by Stephani Clark | Dec 5, 2018 | Collaboration
Working with Subject Matter Experts (SMEs) is a challenge that many technical communicators face. It’s vital for a technical writer to get information on the subject matter they’re writing about, but this process can be a struggle. The challenges involved in working... 
by Patrick Bosek | Nov 5, 2018 | Publishing
I’m working on a fairly complex spreadsheet in Excel for OSX. Being a Mac user puts me in the minority of Microsoft’s Excel users (I’m guessing) and means things are always a bit different than in the Windows version. So, as I was working along, I got to a point where... 
by Stephani Clark | Oct 16, 2018 | Collaboration, Webinars
There’s often a disconnect between technical communication teams and the rest of their organization. These department disconnects can develop for many reasons, but the results are always the same, slow content production and lackluster final docs. In our webinar...