by Jarod Sickler | Apr 24, 2019 | Publishing, Webinars
Release Notes are Crucial! For many companies, release notes are the most frequent form of customer-directed communication. So why do we treat these notes like an obligation? Companies spend too much time and money on an inefficient process rather than taking...
by Rafi | Mar 7, 2019 | Content Management Systems, Webinars
Is Your Knowledge Management Imploding? Building a Scalable Solution We all want the ultimate support tool — a solution that will convert clients, partners, and site visitors into advocates by providing the perfect content delivery experience. Many solutions claim...
by Stephani Clark | Mar 6, 2019 | Content Strategy, Webinars
Many organizations recognize the profound benefits of DITA. Excited for new opportunities, companies make the decision to move. After selecting the right tool for writing and managing their content, next is time to implement the plan. A well-planned implementation...
by Stephani Clark | Feb 8, 2019 | Content Strategy
It’s pretty easy for many organizations to recognize the benefits of moving their content into DITA. You can reuse content, save money on localization, centralize all your content, enable publishing to new mediums, and more. Sounds pretty great, right? (Note: If...
by Patrick Bosek | Dec 10, 2018 | Publishing
In many ways, self-driving cars have become the poster child for AI. It’s one of the most tangible forms of automation and from 10,000 feet, it feels like an impossibly complex problem for a computer. But the reality is that the rules a computer must follow to...
by Stephani Clark | Dec 5, 2018 | Collaboration
Working with Subject Matter Experts (SMEs) is a challenge that many technical communicators face. It’s vital for a technical writer to get information on the subject matter they’re writing about, but this process can be a struggle. The challenges involved in working...
