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Webinar: Publishing DITA Content to a Chatbot

Webinar: Publishing DITA Content to a Chatbot

Chatbots have a long way to go to be self-sufficient, but if you build them on a base of structured content, they can be a helpful content delivery tool today. Join The Content Wrangler, and Patrick Bosek of Jorsek LLC to learn how you can publish your DITA content to...
Implementing a Chatbot

Implementing a Chatbot

Chatbot implementations remind me of the early days of wiki implementations in that they’re very easy to take the first few steps, but their maintenance cost can quickly overwhelm their value if they’re not planned properly. This article makes an attempt to look at...
Bridging The Digital Divide Between Humans And Chatbots

Bridging The Digital Divide Between Humans And Chatbots

Chatbots have the potential to be the next big thing in customer communication. But most chatbot technologies still lack the power to easily interpret and engage in normal conversations. While companies can’t control the way people communicate, they can control how...
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