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Bridging The Digital Divide Between Humans And Chatbots

Bridging The Digital Divide Between Humans And Chatbots

Chatbots have the potential to be the next big thing in customer communication. But most chatbot technologies still lack the power to easily interpret and engage in normal conversations. While companies can’t control the way people communicate, they can control how...
A Chatbot Maturity Model

A Chatbot Maturity Model

Chatbots are a big thing right now, they are simultaneously extremely important and nothing new. At the same time, they’re confusing, really confusing. I’ve come up with a maturity model that I hope provides an aspect of categorization in an effort to clarify the...
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