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Chatbot

Build an Enterprise Level Chatbot

easyDITA Bot Backend provides both the content management and the logic engine that your chatbot needs for valuable interactions. Using the Bot Backend as a platform for managing responses you can create a sustainable chatbot solution.

 

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Chatbots can make or break customer experience

Problems

  • Manually maintained chatbots don’t scale. Technical documentation teams will get inundated with work if they need to manually update chatbot content.
  • Chatbot systems are not designed to maintain large amounts of content resulting in restricted chatbot interaction.
  • Word documents, web pages, knowledge-base articles are unusable to a chatbot, this forces writers to recreate this content specifically for the chatbot. This creates considerable overhead.

Solutions

  • easyDITA Bot Backend keeps your bot relevant with automated syncing maintaining your bot content inline with your documentation changes.
  • easyDITA Bot Backend can parse and interpret complex queries allowing for highly specific responses for each customer interaction.
  • easyDITA enables you to single source your content so that it can generate everything from chatbot responses to printed manuals. Because you’re reusing the content you’re already writing, your chatbot is inexpensive to maintain.

Architecture

Don’t silo your chatbot. easyDITA’s structured content can source content from writers and other systems to create content for your chatbot (and all your other outputs). This keeps everything efficient and consistent.

Benefits

Maintainable

easyDITA Bot Backend automates content maintenance for your bot. Content is published directly so there is no copy and paste or retyping. Schedule syncs to happen regularly or when content is updated so your chatbot content stays up-to-date. You can focus on documenting without worrying about your chatbot becoming obsolete.

Contextual

easyDITA Bot Backend allows your chatbot to provide contextual answers that match each customer question rather than defaulting to stored responses. easyDITA manages the microcontent the bot uses to formulate replies instead of writing thousands of variations on a single topic. easyDITA uses an open standard file format that semantically enriches your topics to be easily parsed by chatbots.

Manageable

With a single source to store and manage all your content at a granular level, you can reuse and reassemble topics to fit multiple use cases from online support to learning and training. easyDITA provides a structured authoring environment to create modular content that is simple to reuse. Maintaining your content in easyDITA enables you to scale all your chatbot content while keeping your costs down.