Build an Enterprise Level Chatbot
easyDITA Bot Backend provides both the content management and the logic engine that your chatbot needs for valuable interactions. Using the Bot Backend as a platform for managing responses you can create a sustainable chatbot solution.
Chatbots can make or break customer experience
- Manually maintained chatbots don’t scale. Technical documentation teams will get inundated with work if they need to manually update chatbot content.
- Chatbot systems are not designed to maintain large amounts of content resulting in restricted chatbot interaction.
- Word documents, web pages, knowledge-base articles are unusable to a chatbot, this forces writers to recreate this content specifically for the chatbot. This creates considerable overhead.
- easyDITA Bot Backend keeps your bot relevant with automated syncing maintaining your bot content inline with your documentation changes.
- easyDITA Bot Backend can parse and interpret complex queries allowing for highly specific responses for each customer interaction.
- easyDITA enables you to single source your content so that it can generate everything from chatbot responses to printed manuals. Because you’re reusing the content you’re already writing, your chatbot is inexpensive to maintain.