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Structured Content and a Secure, Centralized Content Platform Are Tailormade for Finance Technology Documentation

What is ‘Fintech’? Simply put, Fintech is an emerging and potentially disruptive business sector of technology solutions for finance, including*:

  • Lending
  • Payments/Billing
  • Personal Finance/Wealth Management
  • Money Transfer/remittance
  • Blockchain/bitcoin
  • Institutional/capital markets
  • Equity crowdfunding
  • Insurance

*Source: CB Insights Fintech Trends Report 2016/17

Fintech is disruptive in the sense that traditional banking, insurance and other financial institutions are being challenged to update their technologies to compete with these upstarts. As a result, the technology landscape in finance is changing rapidly. Yet the regulatory and governance requirements remain in place.

These regulatory and reporting requirements directly impact documentation teams and virtually all internal and external communication. There are security and privacy issues, policies and procedures, product documentation, audit requirements, and more. In other words, complex content challenges. Because of these issues, a structured content strategy and a DITA Component Content Management System (CCMS) are a perfect fit for this emerging technology sector.


Some Background: The Specter of Sarbanes-Oxley (SOX)

Let’s take a top level look at one regulatory framework that impacts virtually every financial sector, especially when it comes to documentation. Sarbanes-Oxley, aka SOX, is a major piece of regulatory legislation enacted by Congress in 2002 with a nearly 100% yes-vote. Created in reaction to major financial scandals like the Enron scam, SOX is wide-ranging in its impact on the entire financial industry:

The act contains eleven titles, or sections, ranging from additional corporate board responsibilities to criminal penalties, and requires the Securities and Exchange Commission (SEC) to implement rulings on requirements to comply with the law. Harvey Pitt, the 26th chairman of the SEC, led the SEC in the adoption of dozens of rules to implement the Sarbanes–Oxley Act. It created a new, quasi-public agency, the Public Company Accounting Oversight Board, or PCAOB, charged with overseeing, regulating, inspecting, and disciplining accounting firms in their roles as auditors of public companies. The act also covers issues such as auditor independence, corporate governance, internal control assessment, and enhanced financial disclosure. The nonprofit arm of Financial Executives International (FEI), Financial Executives Research Foundation (FERF), completed extensive research studies to help support the foundations of the act.”


Managing compliance with complex regulations like SOX can be made far more efficient when documentation teams adopt a structured content strategy, rather than relying on outdated authoring tools and processes.

Not Only the US, Now the Basis for Global Finance Standards

Similar legislation has been enacted globally, creating a relatively cohesive set of global  standards for financial reporting and communication.

Enter ‘Intelligent Content Management’: A Highly Structured Environment Is Essential To Regulatory Compliance

Given the complexity of regulatory requirements and the associated record-keeping requirements, legacy authoring tools like MSWord are not suited to the creation, management and distribution of financial documentation. A secure centralized single source of the truth, with extensive review and approval capabilities, high velocity search, and governance tools, among other capabilities, based on the DITA standard, offers an ideal solution for technical documentation teams in these environments.

DITA Is An Information Architecture Based on International Standards

Originally developed by IBM to manage enormous amounts of documentation in up to 40 languages, DITA was open-sourced in 2005. At that time Jorsek began development of a DITA-compliant Component Content Management System (CCMS) using standard XML file formats, known as easyDITA. Now in use by global technology, finance, standards developing organizations, and SaaS companies, easyDITA is perfectly aligned with the requirements of Fintech documentation, reporting, and distribution issues.

The CCMS, being a centralized repository with controlled access and security protections, is a far more manageable means of ensuring compliance while offering multiple capabilities including:

  • Audit and Review
  • Version Control
  • Reuse of Content Elements
  • Translation Management
  • Multi-Channel Publishing (PDF, web, mobile, intranet, extranet, etc.)
  • Conditionalization of Access With Permissions

Jorsek, the developers of the easyDITA CCMS, have expanded their footprint to a complete end to end Content Platform, ideally suited to handling all the content management and distribution requirements of finance.

Not Just An Authoring Tool, An Integrated Workflow Solution

The easyDITA Platform consists of three core functions:

  • Full-featured CCMS
  • APIs for Systems Interoperability
  • Online Portal for Controllable Access

With the easyDITA platform, the substantial information requirements of Fintech can be managed from end to end, while maintaining audit, review, approval, translation, and publishing integrity. In addition to the tested CCMS, easyDITA offers Application Programming Interfaces (APIs) to integrate documentation into other information systems. Publishing to a wide variety of media formats is handled in the CMS, as are translation workflows. The integrated Jorsek Portal gives financial technology companies the ability to offer a highly configurable online access point for both internal and external audiences, including the ability to conditionalize the information being delivered, based on the access rights of users.

A Systemic Approach to Financial Documentation With Highly Definable ROI

The adoption of a global system for your documentation can be complex, but once it is in place, the return on investment is considerable. Error reduction, content reuse, the ability to make global updates with a few clicks, translation management, and an integrated distribution tool, all contribute to that return. On the other hand, failure to comply in a timely manner can trigger large financial fines and other actions from regulatory overseers. To learn how your company or technical documentation group can benefit from adopting a structured content strategy, contact your Jorsek easyDITA representative or visit our website for a free thirty day trial and needs assessment.

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