Using easyDITA we’ve been able to streamline our publishing process, improve our search, and lower our call center support costs. The easyDITA project has been, and continues to be, a significant win for Allstate Business Insurance.
How do I get a trial of easyDITA?
Simply complete the free trial form, and we’ll respond with the information you need to get started with your trial. This will include email verification and user login credentials. We’ll create a secure account for your organization on an easyDITA cloud server with the same features as the subscription level you selected.
What are the payment options?
All of our subscription plans have monthly or annual payment options. The annual payment option offers savings over the monthly option.
How do you define authors and reviewer roles?
Authors are people who create and manage content within easyDITA. Reviewers may view and comment on the content but cannot create, change, or approve content.
Is each author limited to a specific number of files or can the number of files per author be distributed among the author team?
The number of unique files per author is added to an account total and is not restricted per author. Depending on your subscription level, you can increase you file limit by purchasing additional file blocks or author licenses.
If my needs change, is it possible to change subscription levels?
Absolutely! easyDITA can meet your needs today and in the future. You can start with a single author and grow to an enterprise-scale implementation.
Is there support for people without knowledge of DITA?
Is training included with the subscription?
Training is included in the Professional, Business, and Enterprise subscriptions. The amount of training varies at each subscription level and is delivered during your implementation. Additional training may be quoted at an hourly rate. Please contact your Customer Success Manager for more details.
Do you offer professional services?
Yes, we offer implementation support, output development, configuration support, custom development and integrations. Services may be quoted at an hourly rate or with your implementation plan depending on your subscription level. We also work with industry-leading partners who can offer additional professional services.
Can I translate my content into multiple languages for free in easyDITA?
easyDITA does not translate your content (you may want to work with a translation vendor for that). However, easyDITA comes with built in localization management tools to help you manage your translations efficiently. We do not charge for each language but we do charge for the number of files created. If you translate a topic into another language, our system stores two files: the source and the locale version.
What counts against the file limit?
All easyDITA subscription content limits are based on the number of unique files in your easyDITA content library. New files are added when you:
- Create a new file, such as a topic or map
- Upload a new file, such as an image
- Localize a file to a new language
- Branch a file, creating a copy in another branch