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HOW ALLSTATE BUSINESS INSURANCE BUILT AN INTELLIGENT HELP SYSTEM

For agents at Allstate Business Insurance (ABI), getting the information needed to quote and issue complex business insurance products was a challenge. Learn how their adoption of easyDITA made that process faster and more efficient.

 



ALLSTATE BUSSINESS INSURANCE’S RESULTS
(so far)

Intelligent Help System for Internal Support Teams and Customer Self-Service

Allstate reduced help desk calls by processing 25,000 calls a month with the Intelligent Assistant.

Allstate reduced help desk calls by processing 25,000 calls a month with the Intelligent Assistant.

About Allstate Business Insurance

As a provider for more than 250,000 small-business policyholders distributed through 10,000 small-business insurance agency owners, Allstate Business Insurance provides insurance solutions and shares resources to help American small businesses prosper. Products and coverages include Business Shield (Business Owners Policy), Commercial Auto, Inland Marine, Umbrella and Cyber Security.

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Using easyDITA we’ve been able to streamline our publishing process, improve our search, and lower our call center support costs. The easyDITA project has been, and continues to be, a significant win for Allstate Business Insurance.

Larry Porter
Content Manager
Allstate Business Insurance

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