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Bridging The Digital Divide Between Humans And Chatbots

Bridging The Digital Divide Between Humans And Chatbots

Chatbots have the potential to be the next big thing in customer communication. But most chatbot technologies still lack the power to easily interpret and engage in normal conversations. While companies can’t control the way people communicate, they can control how...
White Paper: Implementing Reuse

White Paper: Implementing Reuse

We wrote a detailed white paper on implementing reuse strategies. After reading this white paper, you will understand content reuse, how to implement it in your future writing, how to determine what existing content is a candidate for reuse, and if it’s a viable...
2018 STC Summit Recap

2018 STC Summit Recap

2018’s STC Summit event is officially in the books! Hosted in the reportedly sunny city of Orlando, Florida, (I didn’t see any sun, but I’ve been told it’s there) this year’s conference we had a terrific time learning and interacting with some great writers and...
The Difference Between Keyrefs And Conkeyrefs

The Difference Between Keyrefs And Conkeyrefs

We recently had a question about the difference between keyrefs and conkeyrefs so we decided to post our answer. The difference between keyrefs and conkeyrefs might be easier to see if we take a step back to before DITA used keys. Before there was key referencing, the...
A Chatbot Maturity Model

A Chatbot Maturity Model

Chatbots are a big thing right now, they are simultaneously extremely important and nothing new. At the same time, they’re confusing, really confusing. I’ve come up with a maturity model that I hope provides an aspect of categorization in an effort to clarify the...
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