Jamf + Heretto

About Jamf

Jamf is a software company that helps organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple, and protects personal privacy. 

Challenge

Before Heretto, Jamf used a non-DITA based content repository plus third-party plugins to author content. As a rapidly growing business, Jamf needed a solution to make creating content for its extensive product base easier. 

They faced challenges like:

Solution:

After evaluating many vendors, Jamf decided to utilize DITA XML-based Heretto as their solution because it provides:

• Advanced granular content reuse, which streamlines content production and integration of new content
• Translation memory to reduce the cost of translating content
• A collaborative authoring environment for a shortened content production workflow 
• Multichannel publishing capabilities on both their website, learning hub, and app
• A user-friendly interface so that as they grow new authors can quickly onboard
• Semantically enriched structured content that is easy to search 

Their authors weren’t trained in DITA, so they needed a partner to support them through the process. Heretto’s extensive training helped Jamf make their transition to structured content as smooth as possible. 

Jamf took a phased implementation approach, organizing and cleaning up its HTML content and converting it to DITA XML. To ensure a smooth transition to the new system, they converted a large set of core content from HTML, and Heretto taught Jamf writers how to work with their new CCMS and to create and manage topic-based DITA content.

Results:

Now, content is authored in Heretto CCMS and published to their website, portal, and app. The solid foundation of a good DITA model, processes, and translation allowed them to incorporate new content faster. It provided the foundation to launch a robust customer content-access experience known as the Jamf Learning Hub.

Here are some of the results Jamf experiences:

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