How to Win Employee Buy-In when you Adopt a CCMS

How to Win Employee Buy-In when you Adopt a CCMS

“…So he sent us a document and told us to fill it out with each phone call. That was it, no reason, no training, no help. Just an email telling us to double our workload with these reports. Can you believe that?!” I could. I had met with a friend for lunch and we were...
Co-founder Insights: Techpubs Speed

Co-founder Insights: Techpubs Speed

I was having a chat with Sarah O’Keefe of Scriptorium yesterday and, our conversation turned to one of our favorite topics, enterprise content and how DITA fits into it. All “enterprise scale” organizations have a series of (virtual) tubes that process and deliver...
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