by John Baker | Mar 14, 2018 | Business
“…So he sent us a document and told us to fill it out with each phone call. That was it, no reason, no training, no help. Just an email telling us to double our workload with these reports. Can you believe that?!” I could. I had met with a friend for lunch and we were... 
by Patrick Bosek | Mar 1, 2018 | Business
I was having a chat with Sarah O’Keefe of Scriptorium yesterday and, our conversation turned to one of our favorite topics, enterprise content and how DITA fits into it. All “enterprise scale” organizations have a series of (virtual) tubes that process and deliver... 
by Patrick Bosek | Feb 2, 2018 | Business, Content Strategy, News and Trends
TC Camp was great this year. It’s one of my favorite tech comm events, Liz (@lizfraley), Scott (@saprentice), and their crew does a great job every year. The subject matter is always topical, but still applicable, and the agenda favors conversation over lecture.... 
by Rafi | Nov 21, 2017 | Business, Publishing
Documentation is a big part of a customer’s purchasing process Content is king. But even if you have amazing content that’s not easily accessible, you’re shooting yourself in the foot. Rather than focusing on what you can do to improve the content itself–there are... 
by Martin Edic | May 18, 2017 | Best Practices, Business, Content Management Systems, Content Strategy, Documentation, Tools and Technologies, Valuable Insights
Structured Content and a Secure, Centralized Content Platform Are Tailormade for Finance Technology Documentation What is ‘Fintech’? Simply put, Fintech is an emerging and potentially disruptive business sector of technology solutions for finance, including*: Lending... 
by Martin Edic | Feb 28, 2017 | Business, Content Management Systems, Content Strategy, Valuable Insights
Standards, Reference Materials, Learning Coursework, and more… Does your company or organization create high value knowledge products? Knowledge products are information resources that have enough inherent value that they can be treated as revenue-generating...